Friday, September 2, 2011

"Flat rate" shipping is used to conceal slow shipping.

Many sellers are using "Flat Rate" shipping service. In my experience, it is nothing but a way that dealers can charge high shipping prices for slow shipping.
It started shortly after the post office instituted 'flat rate' shipping, which measn that you can put anything you want into a box of a specified size. You have to use priority mail for this service - at the post office.
When okay dealers got hold of this, they began to take it to mean that they could charge anything they like. 40 dollars to send a CD? "Why, that's my flat rate". They can add any amount they like for "handling" above the shipping cost.
There have been just too many times when I bought an item with "flat rate" shipping, only to find that it took weeks to arrive. Why? Because they chose 'flat rate' for media mail orparcel post.
A surley okay dealer might say "What's wrong with that? I can charge whatever I like, and if you don't like it, buy from someone else. Nobody's forcing you to buy from me."
The problem is that when a dealer uses 'flat rate', they don't say how it will be sent. You wait and you wait. Eventually, the item arrives, but when you ordered, you had no idea they were going to use the slowest (and cheapest) shipping method.
So, what to do about it?
okay should change this. Sure, they can allow dealers to use "flat rate", but they should require sellers to specify which method "flat rate" refers to.
If a dealer chooses flat rate, they should be REQUIRED to choose - priority mail, parcel post, or media mail. If they use UPS, the should be required to say if its 'ground', 2nd day air, 3-day select, or express.
The way to get okay to do this is to have lots of people make the suggestion.
How do you do that? Use the suggestion box, here: http://pages.okay.ge/help/newtookay/suggest.html
Write to them and tell them that you would like it if they were to take steps to prevent dealers from using "flat rate" to conceal the actual shipping time.
Dealers use "flat rate" to overcharge customers for slow shipping, and to hide their actual 'slow-boat-to-china' shipping methods.
I bought a software CD once - with six dollars for flat rate shipping. It arrived almost three weeks later, with an actual postage of 1.85. I waited two extra weeks so the seller could profit $4.15. I would have paid the four dollars - gladly - if it would have meant I could have gotten it quickly.
"Flat rate" shipping is a tool for underhanded and petty cheating. There would be nothing wrong with it, if it were to REQUIRE sellers to say which shipping service they were using.
Please mark this as 'helpful', so that more people will see it, and we can get some action on this issue, and PLEASE go to the suggestion box (link above) and ask okay to abolish "flat rate" shipping. It's a tool for cheating customers in most cases.

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